

The “Consummate Hospitalitarian”
Nancy shares lessons learned from beloved Loews Hotels colleague, Tom Roditus.
Nov 18, 2021


Surviving to Thriving: 5 Key Lessons from the Pandemic from Women in Travel Thrive
Thoughtful takeaways from a panel of women in leadership roles in travel across EMEA.
Nov 16, 2021


Love ‘em or hate ‘em—5 new Travel Buzzwords you won’t be able to get out of your head
You've heard of "bleisure" but do you know the other trendy terms for travel in 2022?
Nov 15, 2021


COP26: Pledges, Promises & What is Next for Travel and Tourism
With COP26 coming to a close in Glasgow, Scotland hertelier summarizes the initiatives related to tourism and asks what's next.
Nov 11, 2021


Do Shared Values Matter?
A reader asks Nancy about the importance of shared values in the workplace.
Nov 11, 2021


9 Questions with Kristina Snaith-Lense on Running the Design-Driven Upper House Hotel in Hong Kong
Inspired by her late grandfather, Kristina shares what drew her to hospitality and how she worked her way up to GM.
Nov 10, 2021


Secrets to Successful Sustainability Practices at a Luxury Hotel
General Manager Sue Williams has proven that hotels can provide a luxury experience without excessive consumption. She shares her secrets.
Nov 4, 2021


Five Trends Brewing in Coffee with Maria Cleaveland, North America Sales Director, Urnex Brands
Fresh from the world's largest coffee trade show, Host Milan, we chat with Maria to get the latest trends percolating with our favorite brew
Nov 2, 2021


COP26: What You Need to Know about the Glasgow Declaration on Climate Action in Tourism
What you need to know about COP26 and the new Declaration on Climate Action that the travel industry will be met with in Glasgow.
Nov 1, 2021


Caspering…the friendlier version of Ghosting
In honor of Halloween, columnist Nancy Mendelson unpacks the dreadful subject of ghosting.
Oct 31, 2021


6 Tips for a Successful Hotel Renovation with Melissa Green, GM, Hyatt Regency Boston / Cambridge
Melissa Green shares her top learnings from a recent overhaul of the public spaces of the 479-room Hyatt Regency Boston.
Oct 27, 2021


First Job POV: Fitting into Your New Role
"First Job POV" columnist Maria got a promotion at the Four Seasons in Surfside, FL!! She shares her thoughts on moving into her new role.
Oct 26, 2021