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Empathy is now considered the most important leadership skill. Columnist Nancy Mendelson says, "it's about time!"

Nancy literally thought she had coined the phrase “work smarter, not harder" only to realize it started in the 1930s.

Lisa Williams, Exec Housekeeper at The Grand, a 5* hotel in York shares how using flexitime has improved productivity, quality, and morale!

An expert panel of educators and women leading the hotels and travel sector gives advice for women and the industry.

COVID has served as a trigger for both burnout and depression, but do you know the difference? Nancy offers help and suggests help.

Cancel culture has permeated society...Nancy unpacks the trope and offers up an alternative.

A reader asks Nancy what to do if a colleague has you questioning reality-gaslighting-and how to handle it.

A weighty question...Nancy unpacks years of baggage related to eating and body image.

Leading STR through international growth, acquisition by CoStar for $450 million in 2019, and now the pandemic...she's a warrior, wife, mom.

Nancy unpacks why she likes to be right...and how to get heard in the first place.

This week Nancy unpacks the traits of great leaders.

A common conundrum. What is the best way: to ask first or to say sorry?

5 proven tips for making cold calls that land!

Nancy unpacks why you shouldn't give away your expertise for free, a trap women fall into to try to win business or to please others.

Loews Hotels has had women in senior roles long before it was fashionable, Jon explains why.

Advice columnist Nancy Mendelson helps a reader deal with a boss who's friendly, but not in a good way.

Nancy weighs in on the "Quarantine 15" as we all attempt to switch from stretchy pants to back-to-work clothes.

Lots of buzz around this week's networking event hosted by Women in Travel Thrive, we chat with founder Silvia Camarota.

Advice columnist Nancy Mendelson helps a reader frustrated with a boss who steals ideas and passes them off as her own.

What's it like going back? Debbie opens up about returning to the hotel, what's changed and tips for getting back to work as UK hotels open.